All complaints taken seriously:
Apart from 1 Call ASAP’s exceptionally stringent accreditation process, the 1 Call contractors are kept on their toes by the operation centre staff, who constantly monitor their performance.
In the instance where a complaint has escalated to management level, there are procedures as per our terms and conditions (signed by every contractor) that we adhere to:
The contractor concerned will be offered the opportunity to either:
The customer complains again:
An assessor is elected to site visit at the customer's soonest convenience, an assessment and subsequent written report will be compiled and the findings will be final.
In more than eighty five percent of cases in the last four years, the contractor has been at fault and has paid the assessor's call out fee.
However, there are times where a client is deemed to be unreasonable and the call out fee has been for their account.
The report will specify what is required to rectify the work. Often the contractor is instructed to leave the site and 1 Call will introduce a replacement, usually within the budget available if the funds have been controlled correctly.
Each and every complaint is assessed on its own merits and the findings made available to both parties.
1 Call boasts a non-resolved complaint rate of just over half a percent – outstanding statistics by anyone’s standards.
So please remember - always stay in financial control of your project all the way.
Kitchen renovations can make a huge difference to the value of a house. It is usually the pivotal reason for the purchase of a home. Renovations to a kitchen are hugely disruptive to family life so why not do these upfront to ensure minimal fuss and bother. Enough cupboard space needs to be planned as well as drawers for pots and pans and other utensils. Flooring that is hard-wearing is so essential in this room because it has so much happening that involves dirt and grime. Tiles that are non-slip would be an excellent choice. Linoleum and carpets become grubby very quickly and it is such a mission to keep them clean and hygienic. Grease build-up is hard to remove. Appliances need to be shifted regularly as well so as to clean behind and under them. Adequate lighting in the kitchen is vitally important for safety reasons. Alcoves can be built-in to accommodate the refrigerator and deep freeze, making sure that there is a good flow of air around the appliances which will prevent over-heating. Plumbing in of the dishwasher and the washing machine needs to be done by a plumber so as to prevent any water damage occurring in the kitchen. The water filter also needs special plumbing knowledge as it can be damaged by high water pressure. This can be easily fixed by adding a fixture to the pipes under the sink.